Frequently Asked Questions


What delivery platform do you use?

We run all of our sessions via Microsoft Teams and we advise checking your access to the platform in advance.

 How do I join the session?

You will receive a Teams link for each session you have booked at 07:00 (UK time) on the day that the session is occurring - keep an eye out as you will get separate emails for each session! Please email pg.recruitment@durham.ac.uk with any queries regarding the Online Open Days.

Do I need to register for the webinars?

Please register for each session by clicking on the link provided in your emails on the morning of the event. Since these sessions are in webinar format, you will have to register for each session before the event starts.

What if I lose my link?

Don't worry! The Teams links for each session will also be made available on the respective "What's On?" tabs on the morning of the event. Simply click on the one you want to attend and register before the session starts.

I missed a session, what do I do?

We will be recording our sessions and sending out these to all booked attendees as our first priority - so if you realise you can't make it to a session then don't worry, you don't need to cancel! Just keep an eye on your emails for the recordings coming through after the event.

How can I check what time a session is in my local time?

No problem, you can use a Time Zone Converter.

I missed a session off my booking, what should I do?

In your confirmation email there will be a link to edit your booking. Use this link to add any additional sessions and re-book your place to confirm this. You will then receive an updated confirmation email with all new sessions added.

I still have questions following the Online Open Days - how do I get answers?

We have tried to provide a range of sessions to cover as many relevant topics as we can. We have uploaded our centralised session recordings from our February Online Open Days, but if you still have a question about something that wasn't covered, then please don't hesitate to get in touch with us via our Enquiries Team - durham.ac.uk/study/ask-us.