Frequently Asked Questions

How do I join the session?

You will receive a Teams link for each session you have booked at 07:00 (UK time) on the day that the session is occurring - keep an eye out as you will get separate emails for each session! 

You will then receive your joining links again via email an hour before the session is due to take place, but if you are unable to find these links or have signed up within an hour of the session starting, you can also access them on our What's On webpages. 
Please email pg.recruitment@durham.ac.uk with any undergraduate or postgraduate queries regarding Discover Durham Live.

I missed a session, what do I do?

We will be recording our sessions and sending out these to all booked attendees as our first priority - so if you realise you can't make it to a session then don't worry, you don't need to cancel! Just keep an eye on your emails for the recordings coming through after the event.

How can I check what time a session is in my local time?

No problem, you can use a Time Zone Converter.

I missed a session off my booking, what should I do?

In your confirmation email there will be a link to edit your booking. Use this link to add any additional sessions and re-book your place to confirm this. You will then receive an updated confirmation email with all new sessions added.

I still have questions following the event - how do I get answers?

We have tried to provide a range of sessions to cover as many relevant topics as we can. If you have a question about something that wasn't covered in our scheduled sessions, then please don't hesitate to get in touch with us via our Enquiries Team - durham.ac.uk/study/ask-us.