Frequently Asked Questions
How do I join the session?
You will receive a zoom link for each session you have booked at 9am on the day that the session is occurring - keep an eye out as you will get separate emails for each session!
I missed a session, what do I do?
We will be recording our sessions and sending out these to all booked attendees as our first priority - so if you realise you can't make it to a session then don't worry, you don't need to cancel! Just keep an eye on your emails for the recordings coming through as soon as we can once the session has concluded.
I missed a session off my booking, what should I do?
In your confirmation email there will be a link to edit your booking. Use this link to add any additional sessions and re-book your place to confirm this. You will then receive an updated confirmation email with all new sessions added.
The academic session/college I'm interested in doesn't seem to be hosting a session?
We do apologise that unfortunately, not all of our colleges are departments are able to host sessions, however we have tried to provide a range of sessions to cover as many as we can. If you have questions about a specific department or college who don't have a listed session then please don't hesitate to get in touch with us via our Enquiries Team - durham.ac.uk/study/ask-us.